System Assurance Center

Enjoy the peace of mind that comes with knowing a team of our experts is monitoring your water system 24 hours a day, 7 days a week, 365 days a year. Our System Assurance Center is the perfect complement to our controllers connected to the internet and is one of the key differentiated components of Nalco Water Solutions. While others may offer web connectivity, only Nalco Water ensures the highest level of expertise is always there to monitor and defend your system.

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Core Features

Peace of mind, reliability and assurance that your operation will run smoothly.

INITIAL SYSTEM HEALTH CHECK

One-time health check-up to help ensure your system operates according to best practices

24/7/365 ALARM NOTIFICATION

Alarm notifications delivered within an average of 10 minutes or less, including nights, weekends and holidays

REMOTE ASSISTANCE

Remote controller change requests to 3D TRASAR™ configuration settings implemented within 24 hours

SUMMARY REPORT

Controller performance overview dashboard delivered weekly or monthly

Premium Features

Dedicated team and rapid problem solving to elevate your peace of mind and operational success.

DEDICATED ENGINEERING TEAM

An extension of your team with in depth knowledge of your business dynamics

FAST ISSUE RESOLUTION

24/7/365 critical KPI monitoring and issue resolution within 24 hours

REGULAR HEALTH CHECK

System health check every six months to provide optimal performance

ENTERPRISE REPORTING

Quarterly enterprise performance report focusing on scaling, corrosion, and microbial KPI’s, as well as issue resolution time and controller performance

Customer Success Stories

3D TRASAR™ Technology and System Assurance Center Helps Save Plant Assets from Process Acid Leak

“Nalco Water, together with its 3D TRASAR Technology and System Assurance Center, saved our plant from a serious corrosion disaster with costly equipment damage across the plant” – Plant Utility Manager

3D TRASAR™ Technology and System Assurance Center Prevents Costly Damage to Critical Cooling Equipment

Our System Assurance Center identified a pH excursion issue (pH value - 3) for an automobile manufacturing customer that had the potential to irreversibly damage the Plate Frame Heat Exchange (PFHX) application if the pH remained low for a longer duration. Read more to learn how a quick detection and response to an acid leak prevented premature replacement of plant assets.